Experience
1 - 5 yrs
Job Location
Panaji, India
Vacancy
1
Designation
Field Operations Executive
Job Type
ONSITE
Job Description
About the Role:
The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
A. Core Operations
- Ensure availability of trained certified technicians as per guidelines.
- Coach technicians to improve service quality, retention, and SOP compliance.
- Conduct daily stand-up meetings; communicate safety job-specific instructions.
- Ensure availability of tools, materials, and proper stock management as per SOP.
- Monitor SCP usage, troubleshoot issues, and provide refresher training.
- Ensure Partner Kit on-site documentation are contractually compliant.
- Conduct customer visits per week (Surprise, Route rides, Audits, Complaints) based on the target.
- Maintain grooming standards and service quality of assigned technicians.
- Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
- Approve technician conveyance; ensure STT and route plan adherence.
- Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.
B. Advanced Operations
- Conduct Pest Audits (PMI) as per iCABS (QSRs small accounts).
- Execute 1 TPA + 1 development plan annually per technician.
- Analyse resolve service delivery issues; ensure timely complaint resolution with root cause closure.
- Monitor technician-wise CO trends; skill-up underperformers.
- Ensure audit non-conformity closures (internal/external).
- Track material usage vs. SRF/SOW; highlight deviations.
- Maintain stock levels aligned with APL and reduce near-expiry wastage.
- Drive service product leads through coaching and on-the-job support.
- Monitor service productivity, efficiency, and input costs across sites.
- Support grievance handling, leave planning, and team discipline.
Key Result Areas:
- 100% completion of PMI Pest Audit
- Material Consumption
- TPA and Development Plan
- Technician Capability Development
- Complaint Resolution Root Cause Analysis
- Customer Visit Audit Coverage
Competencies (Skills essential to the role):
- Strong interpersonal skills
- Analytical and problem-solving ability
- Effective communication skills
- Proactive planning and organising
- Technical knowledge of pests, service processes, chemicals, and equipment
Educational Qualification / Other Requirement:
- Minimum B.Sc. in Chemistry, Zoology, or Agriculture
- Prior experience in pest management or service operations is preferred
- Proficient MS-Office / G-Suite
Role Type / Key working relationships:
- Individual Contributor
- External team- Customers and Customer representative
- Internal team- ABM/BM, Operations Sales Colleagues, Planners