Key responsibilities include:

1. Strategic and Functional Responsibilities -

Solutions Promotion & Sales Support: Drive the adoption of our integrated hardware and software offerings:

Embedded Devices: Biometric Scanners, MicroATM S, Point-of-Sale (POS) Terminals, Cloud Speakers, Handheld Terminals (HHTs/PIDs), Bluetooth Printers

Software Platforms: Mobile Device Management (MDM), MQTT-based IoT Messaging Hubs, Terminal Management System (TMS) software, Registered Device Services and other cloud platform solutions.

Architectural Consultation: Engage with customers technical and business teams to analyse their workflow challenges. Architect and propose tailored solutions combining our devices with our platform services (e.g., deploying an MDM to manage a fleet of Handheld Terminals with a TMS).

Proof-of-Concept & Demos: Develop, configure, and deliver compelling live demonstrations and PoCs that showcase the full capabilities of our ecosystem, from device setup via MDM to data flow via MQTT to dashboard analytics.

Technical Enablement: Provide in-depth technical training and support to customers and channel partners on product integration, API usage, platform configuration, and best practices.

Post-Sales Technical Leadership: Oversee the critical technical phases of pilot projects and initial deployments, ensuring successful go-live and acting as the escalation point for complex integration issues.

Feedback Channel: Document customer requirements, feature requests, and implementation challenges. Work closely with R&D and Product Development teams to influence the product roadmap.

To qualify for the role, you must have -

Education: Bachelor s degree in Computer Science, Computer Engineering, Electronics, or a related field.

Experience: 3-5 years of experience in an FAE, Solutions Architect, or Embedded Systems Engineer role, with a strong focus on customer-facing technical consultancy.

Technical Must-Haves:

Solid understanding of embedded systems architecture and development.
Hands-on experience with embedded OS (Linux, C, Android, RTOS), device drivers, and system-level debugging.

Strong software/integration skills: Experience with APIs (REST, SDKs), cloud services, and network protocols (TCP/IP, MQTT, WebSockets).
Familiarity with Mobile Device Management (MDM/EMM) concepts and platforms.
Ability to discuss business workflows & digital end customer Journey (e.g., in Banking ,logistics or retail) and map them to technical solutions.
Preferred Skills:

Experience in the POS, Automatic Identification and Data Capture (AIDC), or IoT industry.
Knowledge of biometric integration and security concepts.
Basic scripting/programming in Python, Java, or JavaScript for automation and demo purposes.

Soft Skills: Outstanding consultative presentation and communication skills, with the ability to engage both technical engineers and business stakeholders. Strong project coordination and problem-solving skills. A proactive, entrepreneurial mindset.

Field Application Engineer

Job Description

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