Job Description
Support Anaylst Role JD
Required Skills & Experience:
2 6 years of experience in L2 application support.
Understanding of Capital Markets domain and exposure to support on Fidessa/ Sophis/ Client/ Sophis etc.
Proficiency in SQL, Unix/Linux, and scripting for support tasks.
Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS.
Working knowledge of Autosys or similar job scheduling tools.
Understanding of ITIL processes (Incident, Problem, Change Management).
Excellent communication and stakeholder management skills.
Experience in Capital Markets, Banking, or Financial Services domain.
Exposure to message queuing systems (e. g. , Kafka, RabbitMQ) is a plus.
Familiarity with cloud platforms like Microsoft Azure is an advantage.
Key Responsibilities:
Provide L2 support for business-critical applications developed in Java and . NET.
Monitor application health using tools like Dynatrace, Datadog, or ITRS Geneos.
Handle incidents, service requests, and problem tickets via ServiceNow or similar ITSM platforms.
Perform root cause analysis and escalate unresolved issues to L3/development teams.
Execute and monitor scheduled jobs using Autosys or equivalent job schedulers.
Write and optimize SQL queries for data validation and troubleshooting.
Perform log analysis and debugging on Unix/Linux environments.
Participate in change management and release activities following ITIL guidelines.
Collaborate with cross-functional teams to ensure timely resolution of issues.
Maintain documentation for known errors, SOPs, and troubleshooting guides
Country
India
Number of Openings*
12
Approved ECMS RQ#
523415
Duration of contract*
12 months
Total Yrs. of Experience*
5+ Years
Relevant Yrs. of experience*
5+ Years
Detailed JD *(Roles and Responsibilities)
Overall 5+ years of production support experience on
Fidessa
Sophis
Raptor FIX hub
Client suite of roducts
Mandatory skills*
Fidessa, Sophis, FIX hub
Desired skills*
AWS Cloud
Domain*
Capital Markets
Approx. vendor billing rate(INR /Day)
9000 INR/day
Work Location*
Bangalore, Pune or Chandigarh
Background check process to be followed: *
Yes
Before onboarding / After onboarding: *
Before Onboarding
BGV Agency: *
as agreed with Subcon_BGV team
Mode of Interview: Telephonic/Face to Face/Skype Interview*
Teams - Video
WFO / WFH / Hybrid
WFO
Any Certification (Mandatory)
As per JD
Shift Time
1 pm to 10 pm
Business travel required (Yes / No)
No
Client BTP / SHTP
Pune Hinjewadi Phase 3
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.