Executive

Roles and Responsibilities :

• Handle customer calls, resolve their queries and concerns in a timely and professional manner.
• Process transactions, update records, and maintain accurate documentation of all interactions with customers.
• Provide excellent customer service by responding to emails, chats, or other communication channels as needed.
• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment.
• Excellent voice processing skills with ability to handle high-volume calls efficiently.
• Strong understanding of banking processes and procedures related to loan servicing operations.