Executive - IT Support

Job Summary

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organizations users.

Responsibilities

• Drive closure of local IT user calls within the specified SLAs.
• Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
• Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
• Hardware failure report.
• Co-ordinate with Manager Engineers for any process, management changes or technical support changes.
• Coordinate with Procurement team and ensure stock availability for daily operations.
• Act as a reliable point of contact for the Service Desk team for issue escalations nonstandard service requests.
• Create conducive team-atmosphere by applying required motivation levels
• Plan and execute maintenance schedules.

Skills

• problem solving skills with ability to organize and analyze data
• Windows Desktops OS troubleshooting skills including hardware troubleshooting skills
• Installation, configuration management of Servers, WiFi Router and Network devices
• Mail applications like MS Outlook and Thunderbird
• Google Apps (Gmail, Google Docs, etc)
• Inventory management for hardware and software
• Active Directory Services
• DHCP, DNS, SCCM and good knowledge of RAID
• Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls

Experience and Qualifications

• Graduation in IT is highly preferable.
• Candidate should have good knowledge of IT products.
• You have 3+ years of relevant experience
• Shift Working hours involved , candidates should be comfortable working in shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.