Outstanding oral and written communication skills
Analytical and problem-solving skills.
Superior customer service and support skills.
Excellent knowledge of MS Excel, Word & PPT.

Roles & Responsibilities:

Escalating IT issues to the IT manager where necessary
Responsible for managing backups.
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the IT manager
Providing desktop and server support
Supporting and maintaining MS Server/Desktops, MS Exchange/related software s, Anti-Virus Server, Wi-Fi Routers and Firewall.
Maintaining Network Infrastructure.
Setting up and configuring new laptops and desktops.
Installing authorized software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops.
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops.
Ensuring all logs for equipment and users are maintained
Setting up and configuring new core servers
Setting up and maintaining of AD Server / DHCP with user Policies.
Creating purchase requisitions for IT hardware/software.
Ensuring licensing for all software purchased is recorded and maintained.
Exchange server mailbox maintenance including archiving mailboxes.
Setting up new users and disabling expired accounts in accordance with HR requirements
Single point of contact for end user to receive support and maintenance for computers and network system.
Diagnose and quickly resolve a wide range of Windows / Mac applications and networking problems to help minimize downtime
Ensuring that a high level of customer service and support is provided to all internal and external customers.
Familiar with MS Excel to update various MIS Reports as required by IT Manager

Executive IT

Job Description

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