Executive - Customer Support - International Voice Process

Profile Summary :

- We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

- Understands the various computer screens and how to utilize them effectively

- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

- Adheres to all company and specific Contact Center policies and procedures

- Completes any work as assigned by Management

Education and Essential Experience :

- 6 months BPO or Travel experience

- Bachelor's Degree or Undergraduate dropouts

- Excellent Written and spoken communication, business technical writing

- Computer Skills - ability/experience using computer applications

- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

- Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

- Strong process orientation

- High energy, High Integrity & Work Ethics

- Strong interpersonal skills & ability to communicate effectively

- Strong problem solving skills.

Accolades :

- We train New Joiners on GDS (Amadeus).

Mandatory Key Skills
Customer Support,Voice Support,Chat Support,Email Support,Customer Service.