Executive - Customer Relations

• Customer onboarding - verification of KYC, booking amount, finalizing bank/banker
• Making necessary changes to costing in Highrise and verifying the discount / offer given to customer
• Attaching payment schedule and entering receipts for booking amount after verifying with accounts (where necessary)
• Maintaining register of payments received - cheques and RTGS/online transfer
• Addressing customer queries regarding legal / technical issues
• Keeping track of pending agreements and convincing such customers for the same
• Maintaining concise and meticulous record of follow-ups done for the same
• Tracking payment of stamp duty and registration fees and paying the same online on behalf of the customer
• Generating agreement draft and sending PDF version to the customer and answering related queries
• Completing agreement and registration formalities - gathering all relevant documents to be annexed to the agreement, signing of the document by the authorized signatory and customer, payment of DHC, arranging cab for customer to proceed to the registrar office
• Generating Builder NOC obtaining CF NOC (where necessary) after the agreement has been received and scanned
• Uploading the scan copy to Highrise for accessing via customer portal
• Document handling and delivery with countersigned photocopy for reference / record
• Tracking site work progress
• Coordinating with site team and architect's office for architect's certificate of site progress
• Sending timely demand notes
• Follow up with customers and bankers (where necessary) for payment
• Coordinating with accounts team for payment update and tracking
• Entering receipts in Highrise after verification from accounts team
• Keeping track of and reporting daily collections
• Handling various customer requests (for statements / progress report / complaints / changes)
• Where changes are possible / permitted, coordinating with site sales team and site engineering team to track progress of accepted changes communicating the same with the customer
• Possession formalities including follow up with customer for clearing any pending dues such as maintenance charges etc., obtaining clearance from accounts department
• Coordinating with site team to ensure customer satisfaction at delivery
• Society formation formalities such as providing customers' bank loan data, data for electricity meter applications and transfer of name for property tax

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