Executive - Customer Connect

Brigade Group
Posted on
Brigade Group logo
Experience
2 - 4 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Customer Success Executive
Job Type
ONSITE

Job Description

Customer Connect Team is first Point of Contact (PoC) for all customers who have completed the registration of their unit.
Core Responsibilities:
Coordinate the handover of the unit to the customer post-registration.
Identify and assess customers needs to achieve satisfaction.
Follow up and coordinate with all the departments (CRM, CCS, Projects) to ensure the unit is ready for handover on the date chosen by the customer.
Ensure all handover documents are handed over to the customer.
All communications to be documented in system.
Ensure handover snag rectification is done on time.
Collected C-Sat survey.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers
Who are we looking for
Knowledge of the Real Estate, hospitality or customer facing role
Strong verbal and written communication skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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