Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and Summary
Executive Assistant
Role Overview
The Executive Assistant (EA) to the SVP, Value Enablement Optimization serves as a strategic partner and force multiplier to the executive, enabling effectiveness across a complex, global, and high-growth function.
This role goes beyond traditional administrative supportacting as a central orchestrator of executive priorities, operating rhythm, and stakeholder engagement across Services, Core, and CNPF businesses.
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Key Responsibilities
1. Executive Operations Prioritization
Manage end-to-end executive calendar with a strong focus on priority alignment, time optimization, and strategic focus
Proactively anticipate conflicts, trade-offs, and shifting priorities across global stakeholders
Drive well-structured daily/weekly operating cadence (staff meetings, 1:1s, reviews)
2. Leadership Meeting Orchestration
Coordinate ELT, SteerCo, and cross-functional leadership forums
Ensure meetings are purpose-driven, with clear agendas, pre-reads, and follow-ups
Track action items and decisions, ensuring timely closure and accountability
3. Communication Executive Narrative
Support drafting and coordination of executive communications (emails, leadership updates, talking points, presentations)
Ensure consistency of messaging across teams and stakeholders
Act as a quality filter for materials going to senior leadership
4. Stakeholder Management Connectivity
Serve as a key interface between the SVP and internal/external stakeholders
Build strong relationships across Product, Pricing, Customer Success, Strategy, and regional teams
Facilitate alignment across a highly matrixed organization
5. Program Initiative Support
Provide light-touch coordination across priority programs (e.g., MVQ expansion, leadership updates, strategic initiatives)
Track milestones, dependencies, and deliverables across teams
Support preparation for high-visibility events, offsites, and leadership engagements
6. Travel Logistics Excellence
Manage complex international travel, ensuring seamless logistics aligned to executive priorities
Coordinate visits, offsites, and leadership engagements across regions
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Candidate Profile
Core Capabilities
Executive presence judgment operates with discretion, maturity, and strong business context
Exceptional organization prioritization thrives in ambiguity and fast-paced environments
Communication excellence clear, concise, and executive-ready
Stakeholder agility able to navigate and influence across levels and functions
Proactive mindset anticipates needs, solves problems before they surface
Experience
Proven experience supporting senior executives (SVP/EVP level)
Experience in global, matrixed organizations
Exposure to strategy, operations, or program-driven environments preferred
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What Success Looks Like
Executive time is highly optimized and focused on strategic priorities
Leadership forums are well-run, outcome-driven, and trusted
Communication is clear, consistent, and high-quality
SVP is well-prepared, connected, and operating at maximum leverage
EA acts as a trusted extension of the executive officeCorporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercards security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
