Experience
4 - 9 yrs
Job Location
Coimbatore, India
Vacancy
3
Designation
End User Computing Engineer
Job Type
Not specified
Job Description
LTM Coimbatore location
4 to 1 2yrs of experience
Role Summary
Own Endpoint Manager policies enrollment compliance configuration update rings and app deployment drive Autopilot and reporting dashboards
Key Responsibilities
- Design enforce compliance and configuration profiles oversee enrollment
- Define update rings and app deployment manage Autopilot and device lifecycle
- Publish patch baselines and compliance reports remediate drift
- Adhere to ITIL processes IncidentRequestChangeProblem and CIS governance
- Maintain documentation quality runbooks SOPs KEDB and diagrams
- Drive automation and reporting promote continuous improvement and knowledge sharing
Tools Platforms Required
- Intune Endpoint Manager clientequivalent acceptable
- SCCMMECM clientequivalent acceptable
Tools Platforms Preferred
- Autopilot
- Update ringsanalytics
KPIs Success Metrics
- Device compliance
- Patchupdate success
- Autopilot success rate
- SLAOLA adherence IncidentsRequestsChanges
- MTTRTTR and backlog aging improvements
- Documentation completeness runbooksSOPsKEDB
Stakeholders Interfaces
- Service Desk
- TOC
- SecurityIdentity team
- Client tower leads
- CIS DeliveryPractice leads
- WFMTA
- SecurityCompliance
Experience Education
- 3 to 11 years
- Graduate degree relevant certifications preferred
Preferred Certifications
- MD102
- SC300
- MS102
Operating Model Shifts
- ITSM ServiceNow weeklymonthly governance cadence client LTIM
- TOC 247 shift model LeadEngineer EUCService Desk local business hours for onsite roles
- Handoverhandoffs documented adherence to SOPs and KEDB updates
Compliance Security
- Adherence to CIS standardsrunbooks and audits maintain evidence for reviews
- Follow access management practices RBACMFA respect client policies
- Background checks and client compliance prior to onboarding
Operational Details
- Engagement Managed Services Tower EUC Subtower EUCPatching