Experience
5 - 8 yrs
Job Location
Bengaluru, India
Vacancy
1
Designation
Senior Support Engineer
Job Type
Not specified
Job Description
Customer Communication
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
- Drive Customer Satisfaction through timely quality communication.
- Troubleshooting Skills
- Troubleshooting of customer reported incidents and system alerts.
- Identify, debug and troubleshoot break fix issues and take it to a resolution.
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
- Respond and resolve issues within agreed service levels.
- Collaboration Knowledge Sharing
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
- Domain
- Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
- KPIs - Customer Satisfaction, Ticket Resolution Quality, Productivity
WHAT YOU BRING
- Years of experience: 5+ Years in implementing various IGA solutions.
- Strong Domain knowledge in Identity and Access Management (IAM).
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, SailPoint, OIM or ISIM.
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman.
- Database: Extensive experience in database operations SQL.
- Strong hands-on experience with Scripting (ex. Shell, JavaScript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix windows.
- Prior experience integrating with any SSO providers.
- Experience working with Support Tools such as Ticketing tools (Freshservice), JIRA, Confluence etc.
- Keywords: Cloud, Java, Scripting, Linux, SQL