What are we hiring for

Were going to replace the inbox. All of it.

Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.

Conversations is the most-used surface in HighLevel the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. Its where deals get closed, customers get answered, and businesses get run.

We want to make it the only inbox a business will ever need.

Thats the bar. And youll lead the team building it.

The Mission

Build the omnichannel inbox that every business in the world wishes they had fast, reliable, intuitive, and deeply integrated with everything else our customers do.

Youre not here to manage tickets. Youre here to own the product surface that defines HighLevel and lead the engineers wholl build it into the category winner.

Requirements:

8+ years in software engineering, with at least 2 3 years managing teams of 8+ engineers.
Hands-on technical depth you can still review architecture, debug a production incident, and call out a bad design choice in a PR.
Excellent product judgment proven track record of shipping products customers love, not just features that hit deadlines.
Experience leading teams that own a major product surface with high traffic, real-time requirements, and complex state.
Strong grasp of distributed systems and/or frontend systems at scale ideally both.
Demonstrated ability to run ops cleanly daily, sprintly, and quarterly while keeping eyes on the long-term vision.

What You ll Lead:

A team of 10+ engineers juniors to seniors building the Conversations product end to end: inbox UI, real-time threads, multi-channel routing, search, automations, and the platform underneath it all.
A product surface used by millions of users daily , processing 68M+ messages/month and climbing to billions.
Frontend, backend, and platform work across:
- Frontend : Vue.js (2/3), Vuex/Pinia, Module Federation, real-time UI at scale
- Backend : Node.js (TypeScript), Go, event-driven pipelines, 50+ workloads, thousands of pods
- Infra : GCP (GKE, Pub/Sub, Cloud Tasks), Firestore, MongoDB, Redis, ElasticSearch, ClickHouse
The roadmap, the architecture, and the people decisions that determine whether we win this category.

What You ll Drive:

On the product side: Bring strong product judgment to every roadmap call what to build, what to kill, what to polish.
Partner with Product and Design as a true peer push back, prototype, and ship things that customers actually feel .
Obsess over the details: latency, layout stability, the way a thread loads on a flaky network, the way a notification lands at the right moment.
Own the vision quarterly bets.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Engineering Manager - Conversations

Job Description

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