Engineer - Service Desk

User Support (India) None None

• Work as a Service Desk/ helpdesk/desktop support Engineer.
• Will provide technical assistance to Global users
• Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
• Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
• Route more complex problems to our internal next-level IT support staff by following correct process and procedures.
• Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
• Work in night shifts, to support users in USA and various other locations.

• Should be Engineering/Science graduate
• Minimum 2+ years of relevant experience in a Service Desk role
• Strong verbal and written communication skills in English

• Hands-on experience in managing IT devices such as Laptops, Desktops Accessories
• Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
• Should have working knowledge in any ticketing tools, preferably ServiceNow
• Willingness to work only in night shifts

• Certifications such as MCP and ITIL V4
• Quick learner and eager to grow with us.

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