Experience
2 - 4 yrs
Job Location
Noida, India
Vacancy
1
Designation
Cloud Operations Engineer
Job Type
ONSITE
Job Description
Engineer, Cloud Operations
At Landis Gyr, we dont just manage energywe lead the transformation toward a smarter and more sustainable energy future
With a net revenue of USD 1
73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics
73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics
Today, our global team of about 6,300 professionals is shaping the digital energy eradeveloping innovative technologies that support decarbonization, grid modernization, and real-time energy insights
Our record USD 4
6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions
Our record USD 4
6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions
Join us at Landis Gyr, where we manage energy better!
About Landis Gyr At Landis Gyr, we dont just manage energywe lead the transformation toward a smarter and more sustainable energy future
With a net revenue of USD 1
73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics
73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics
Today, our global team of about 7,000 professionals is shaping the digital energy eradeveloping innovative technologies that support decarbonization, grid modernization, and real-time energy insights
Our record USD 4
6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions
About the Team Our record USD 4
6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions
You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions
Our team operates across (e-g-, EMEA, APAC, Americas) and partners closely with key stakeholders including (e-g-, Product Development, Utilities, Engineering)
Youll work on high-impact projects that shape the future of energy innovation and grid modernization
About the Role Youll work on high-impact projects that shape the future of energy innovation and grid modernization
The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support
Primary responsibilities include incident management that will come from monitoring the Landis Gyr devices and networks or directly from customer inquiries
This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations organization
Additionally, this role performs as the communication hub for Customer Operations
This position includes taking calls from customers and Landis Gyr stakeholders
Key Responsibilities & Skills Areas of Responsibility / Tasks:
- Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
- Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications
- Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc,
- Works independently 90 PERCENT of the time
- Logs, accurately tracks and documents all incidents in call tracking database, CRM
- Provides bypass and restoration techniques or solutions
- Escalates incidents in accordance with the procedures
- Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities
- Acts as technical coach and mentor for Technical Support Engineers
- Represents Company in a positive, professional manner when working with both external and internal customers
- Supports and adheres to Companys Code of Conduct and Ethics Policy
- Performs other duties as assigned or required
These are critical and non-negotiable skills required for the role:
- 3 years of experience in customer service, technical support in related field, or utility industry
Behavioural Competencies:
- Excellent communication skills (both verbal and written)
- Excellent communication and problem-solving skills
- Adaptive and collaborative team approach
- Ability to build strong relationships across departments
Its an exciting time to be part of Landis Gyr! Were shaping a more sustainable future while empowering our people to thrive and grow
What we offer: - Competitive compensation and region-specific benefits
- Comprehensive employee development programs, including mentorship and training opportunities
- A diverse, inclusive, and global culture that champions innovation and continuous growth
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.