Fractal is looking for a proactive and driven Engagement Manager Decision Science to join our Decision Science Consulting team. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge Data Science, Marketing Analyics , GenAI, Engineering, and Behavioral Science capabilities.

This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. humility to power continuous learning, hunger for constant growth and improvement and smart solutioning leveraging multi-disciplinary skills

Engagement Manager-FPA

Our people make all the difference in our success.

Client Stakeholder Management

This is the most critical skill for an Engagement Manager .

Relationship Management

Build long-term client relationships

Act as the primary point of contact for clients

Understand client business challenges

Executive Communication

Present solutions to senior leadership

Conduct steering committee meetings

Handle escalations and conflict resolution

Expectation Management

Align project outcomes with business expectations

Manage scope changes

Maintain client satisfaction

2. Sales Revenue Generation

Engagement Managers usually carry quarterly or annual revenue targets .

Business Development

Identify upsell and cross-sell opportunities

Expand existing client accounts

Generate new project opportunities

Proposal Development

Prepare proposals and RFP responses

Design analytics or consulting solutions

Define pricing and commercial models

Sales Pipeline Management

Track potential deals

Manage lead conversion

Forecast revenue

Typical targets:

Annual revenue target

Account growth percentage

Client retention

3. Project Delivery Management

Engagement Managers ensure projects are delivered successfully and profitably .

Delivery Oversight

Manage multiple projects simultaneously

Ensure quality of deliverables

Monitor budgets and profitability

Resource Management

Allocate consultants and analysts

Balance workload across teams

Manage utilization

Risk Issue Management

Identify delivery risks

Manage project dependencies

Resolve escalations quickly

4. Strategic Consulting Solution Design

Engagement Managers must connect business problems to consulting solutions .

Solution Structuring

Define solution approach

Align analytics strategy with client goals

Design transformation roadmaps

Industry Expertise

Understanding of industries like:

Banking

Retail

Telecom

Healthcare

Technology

Value Creation

Focus on measurable impact such as:

Revenue growth

Cost optimization

Operational efficiency

5. Leadership Team Management

Engagement Managers typically manage multiple consulting teams .

Team Leadership

Manage Senior Consultants and Consultants

Provide mentorship and coaching

Build high-performing teams

Performance Management

Set team goals

Conduct reviews and feedback

Identify training needs

6. Financial Commercial Management

Important for roles with sales targets and profitability goals .

Budget Management

Track project budgets

Control costs

Ensure profit margins

Contract Management

Review client contracts

Ensure deliverables match agreements

Revenue Tracking

Monitor billing

Track account profitability

7. Analytics Technology Understanding

Even though EMs may not be hands-on, they must understand analytics solutions.

Knowledge areas include:

Strong GEN AI Experience

Data analytics and AI solutions

Data platforms and cloud analytics

Data visualization tools

Digital transformation

Common technologies used in engagements:

Power BI / Tableau

Python / SQL

Cloud platforms (AWS, Azure)

8. Communication Storytelling

Engagement Managers must communicate value clearly to executives .

Key skills include:

Executive presentations

Data storytelling

Business case development

Strategic recommendations

9. Account Growth Strategy

Engagement Managers focus heavily on account expansion .

Account Planning

Identify new opportunities within existing clients

Map stakeholders within the organization

Long-Term Partnerships

Build multi-year engagement strategies

Position the firm as a strategic advisor

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Engagement Manager

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