Experience
4 - 8 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
E Commerce Operations Manager
Job Type
Not specified
Job Description
- Should be well versed in Magento 2.2
- Website development and smooth run, updating it with new requirements and new collections
- Managing SEO strategies, designs of UIUX etc
- Coordinating with the tech agency on a daily basis for the smooth running of the website
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
- Managing and executing promotional campaigns within a time frame on the website
- Working closely with different depts (merchandising, supply chain, retail) to ensure smooth order fulfillment and delivery
- Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance
- Daily stock file update on website
- Marketplace management Stock and inventory
- Managing relationships with our payment getaway partners
- Customer complaint handling process daily
- Online photo shoot & product measurement handling