EC Operations Lead

Reporting Location: Bangalore (Primary)
Travel Requirement to other Cities: Occasional (Approx. once a month for 2-3 days
during critical execution phases)
Reporting Structure: Rajat (Co-founder, Truww)

About the Role
The Experience Centre Operations Lead will manage a team of Project Managers and Site
Supervisors who handle the on-ground execution of Experience Centres across multiple
cities. You will own end-to-end delivery, ensuring timely and high-quality execution by
coordinating with vendors, managing project schedules, resolving blockers, and driving the
successful launch of Experience Centres within defined timelines.
Key Responsibilities
1. Project Delivery Execution
Oversee end-to-end execution of Experience Centres across cities.
Ensure all centres are delivered on time, within deadlines, and at the highest quality.
Create and maintain detailed project schedules, milestones, and critical paths.
Monitor progress using weekly reviews, dashboards, and targeted follow-ups.
2. Team Leadership
Directly manage Project Managers and Site Supervisors responsible for individual
centres.
Provide daily guidance, problem-solving support, and escalation handling.
Ensure team members follow execution SOPs, quality standards, and timelines.
Collaborate with the central team of design, procurement, and vendor management
for seamless execution.
3. Risk Identification Blocker Resolution
Proactively identify execution risks, site-level issues, and possible delays.
Devise contingency plans well in advance to prevent timeline slippages.
Act as the escalation point for all execution-related challenges.

4. Quality Governance
Ensure strict adherence to quality benchmarks at every phase of execution.
Validate material specifications, workmanship standards, and final handover quality.
Implement corrective actions wherever quality deviations are observed.

Required Qualifications Skills
5-10 years of experience in project execution, interior fitouts, retail rollouts, or
multi-site operations.
Strong leadership experience managing site teams (site supervisors, project
managers, contractors).
Proven expertise in project scheduling, vendor management, and execution planning.
Ability to anticipate blockers and proactively implement solutions.
Excellent communication, coordination, and stakeholder management skills.
Strong sense of ownership, accountability, and execution discipline.
B.Tech - Civil Engineering