Experience
4 - 9 yrs
Salary (CTC)
₹6.2L - ₹7.3L
Job Location
Bengaluru, India
Vacancy
1
Designation
Network Engineer
Job Type
ONSITE
Job Description
Must Have Skills (Top 3 technical skills only) *
- PowerDNS or any equivalent DNS applications knowledge
- Cisco PNR (CNR) or any equivalent DHCP application knowledge
- Networking -> Telcom Networking, OSS, IP Addressing, DNS, DHCP, Understanding of BGP, EXABGP Any casting, DOCSIS
Nice to have skills (Top 2 only)
Cisco PCP, C, Perl, Python, MySQL, Redis DB, Ansible, Webservices, REST API, Remote Management Tools, Kanban, DevOps Model & Agile Delivery
Cisco PCP, C, Perl, Python, MySQL, Redis DB, Ansible, Webservices, REST API, Remote Management Tools, Kanban, DevOps Model & Agile Delivery
Detailed Job Description:
- As part of the Infosys team, your primary role would be built and operate the DNS, DHCP Application platforms (Power DNS, Cisco PNR & Cisco PCP).
- Minimum 4+ years of strong production support (L3 support) experience.
- Deep knowledge on DNS (Resource Records, Zone management & Delegation, etc,) and DHCP protocol (DORA process, DHCP options, DDNS, Redundancy & Failover mechanism using DHCP fail over protocol, DHCP Management etc,) technologies.
- Hands on experience on setting up the DNS & DHCP platforms and its administrative tasks.
- Hands on experience on PowerDNS and Cisco PNR products or equivalent applications knowledge such as Bluecat, MS ADDNS, Virtual QIP, Infoblox BloxOne DDI or NIOS DDI, Efficient IP.
- Hands on experience in Linux container (LXD/LXC) provisioning and management.
- Support trouble-shooting client issues with high level data analysis.
- Provide technical support for enterprise-level application systems.
- Respond to general questions and trouble tickets in a timely manner.
- Document issue triage as troubleshooting progresses.
- Conduct root-cause analysis as and when needed and propose a corrective action plan.
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
- Adhere to the defined support delivery process/guidelines like Problem.
- Ensures compliance to SLAs, policies, and standard operating procedures without fail and leverage tools (escalation points, knowledgebase tools, internal applications etc) to help resolve customer issues.
- Identify and learn more about the software and hardware used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities.
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed.
- Flexible with working in on-call support & rotational shifts.
- You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.
- You will validate "go live" activities such as production verification to ensure that the application runs in the production environment without any issues