As Director of Operations, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Director of Operations:

Ensures the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels

Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution

Implements strategies where key hotel metrics are identified, communicated and delivered

Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance

Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled

Maximizing sales and profit, business opportunities and brand reputation, productivity and performance

Builds and maintains effective working relationships with all key stakeholders

Reviews and scrutinizes business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Director of Operations:

Proven experience in hotel operations with strong problem-solving capabilities

Excellent leadership skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry

Ability to find creative solutions, offering advice and recommendations

Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Experienced in using IT systems on various platforms

Strong communication skills

Director of Operations

Job Description

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