Director, IT Operations Services - Cloud, Infrastructure & Cybersecurity

Role: Director, IT Ops Services- Cloud, Infrastructure & Cyber Security

Experience: 12+ years

Location- Greater Noida

We are seeking a dynamic and experienced Technology Support Group Leader to spearhead our Technology Support Group. The ideal candidate will bring hands-on expertise, strategic insight into business and technology across various industries, and a proactive mindset. This role demands a self-starter who thrives in fast-paced, evolving environments. A Seasoned Solution Architect, Innovation Leader, and Strategic thinker with a strong track record in driving transformation across cloud and infrastructure domains. Recognized Thought Leader in designing scalable solutions, fostering innovation, and shaping technology strategy.

Key Responsibilities:

• Technical Solution Support: Provide expert guidance and troubleshooting for complex technical issues across infrastructure domains.
• Business Innovation Support: Partner with stakeholders to drive innovation through technology enablement.
• Technical Assessment & Recommendations: Evaluate emerging technologies and recommend solutions aligned with business goals.
• Problem Management: Lead root cause analysis and implement long-term solutions to recurring issues.
• Crisis Management: Respond swiftly and effectively to critical incidents to minimize business impact.
• Community Leadership: Build and lead virtual communities focused on specific technologies and best practices.
• Capability Development: Foster continuous learning and skill development within the team.

Skills & Experience:

• 15+ years of industry experience, including 10+ years as a Solutions Architect specializing in Cloud, DC, Workplace, and Cybersecurity Infrastructure.
• 5+ years in Problem Management and Crisis Management, ensuring business continuity and rapid incident resolution.
• Cloud Computing: Deep understanding of public, private, and hybrid cloud environments.
• Data Center (DC): Experience in designing and managing scalable DC architectures.
• Workplace Technologies: Expertise in modern workplace tools and platforms.
• Cybersecurity: Strong grasp of cybersecurity frameworks, tools, and threat mitigation strategies.
• Architecture Leadership: Proven track record as a Senior Solutions Architect across Cloud, DC, Workplace, and Cybersecurity systems.
• Operational Excellence: Skilled in automation and optimization of infrastructure operations.
• Innovation-Driven Mindset: Ability to leverage infrastructure technologies to drive business transformation.
• Graduate with a B. Tech degree preferred