Experience
8 - 12 yrs
Job Location
Gurugram, India
Vacancy
1
Designation
Director Customer Success
Job Type
Not specified
Job Description
Job Summary
Techno functional manager with experience of working on call planning for Pharma clients
Job Responsibilities - Lead solution discovery, current-state assessment, and target-state architecture design on the Vault Salesforce Platform
- Design the Vault/ CRM data model, object relationships, lifecycles, security model, and deployment approach
- Define integration architecture leveraging Vault APIs, Vault Connections, Veeva Network, and enterprise iPaaS
- Architect Veeva CRM-to-Vault CRM migration strategy: scope, sequencing, data mapping, parallel operations, cutover
- Produce architecture artifacts: HLD, LLD, integration architecture, data flow diagrams, NFR specifications
- Guide technical leads and developers on Vault design patterns; resolve technical escalations
- Lead architecture review boards; ensure adherence to Veeva Vault best practices and platform limits
- Drive reusability build accelerators, reference architectures, and Vault solution patterns for the practice
- Support pre-sales: solution shaping, effort estimation, RFP responses, and client presentations
- Bachelor of Engineering
- Master of Technology in Information Technology or Computer
- 5-8 years of relevant experience in a pharma analytics company or with a Pharma company in an analytics role
- Teamwork Leadership
- Motivation to Learn and Grow
- Ownership
- Cultural Fit
- Talent Management
- Problem Solving
- Lifescience Knowledge
- Communication
- Project Management
- Attention to PL Impact
- Capability Building / Thought Leadership
- Scale of revenues managed / delivered
- Scale of resources managed
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