Desktop Support Engineer(Backup Engineer)

Title: System Engineer L1

Open Positions: 2

Work Location: Ghatkopar, Mumbai

Work Timings: General Shift

Responsibilities:

• Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
• Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
• Providing technical support, including identifying problem incidents with their subsequent resolutions.
• Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
• Creating Profiles to users for customizing desktop settings.
• Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• Planning and executing routine repairs and system upgrades.
• Making use of helpdesk systems to prioritize work-load and updating queries and calls.
• Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
• Identify & suggest possible improvements on processes & procedures

Candidate Profile:

Qualification:

• Technical Graduate/Post graduate/HSC+Diploma

Requirements:

• Travelling allowance is provided when visit to client site for support in absence of fix site engineer.
• Basic networking knowledge.
• Default ports and outlook configuration knowledge.
• Software installation knowledge.
• Basic desktop troubleshooting knowledge.
• Should be self-motivated as well as a team player.
• Problem solving skills and multitasking ability.

Key Words: Desktop Support, Desktop Troubleshooting, Network Troubleshooting, Software Installation, Outlook Configuration, Technical SupportRole & responsibilities