Desktop Support Engineer - Male

Working Days: 5.5 days per week
Week Offs: 6 week-offs per month
Shift: Rotational shifts with roster-based weekly offs (247 operations)
Work Location: 126, NSEZ, Noida Sector 82

Apply: https://recruitment.cyfuture.com/careers/JOB-2026-0014

Role & responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripheral devices.
• Provide technical support to users for hardware, software, and network-related issues.
• Troubleshoot and resolve operating system problems (Windows, macOS, or Linux).
• Install, configure, and update applications and software as per organizational requirements.
• Set up user accounts, email clients, and access permissions.
• Diagnose and repair hardware issues or coordinate with vendors for warranty repairs.
• Configure and troubleshoot network connectivity issues across LAN, Wi-Fi, VPN, and internet access.

Preferred candidate profile

• Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
• 15 years of experience in desktop support or IT helpdesk.
• Good knowledge of Windows operating systems, Microsoft 365, and Active Directory.
• Experience in troubleshooting desktop, laptop, printer, and peripheral device issues.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Experience with remote desktop support tools.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to provide on-site support and work in shifts, if required.