Desktop Support Engineer L1

• Troubleshoot and resolve desktop-related issues efficiently.
• Provide technical assistance and support to end-users via phone, email, or in-person.
• Install, configure, and maintain desktop hardware and software systems.
• Perform routine maintenance tasks such as backups, updates, and antivirus scans.
• Collaborate with other teams to resolve complex technical issues.
• Document and track incidents and resolutions in a timely manner.

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