Experience
2 - 5 yrs
Salary (CTC)
₹3L - ₹3.5L
Job Location
India
Vacancy
1
Designation
Desktop Support Engineer L1
Job Type
Not specified
Job Description
Roles and Responsibilities :
- Provide technical support to end-users for desktop hardware and software issues.
- Troubleshoot and resolve LAN connectivity problems, including DHCP and DNS configuration.
- Perform onsite visits to diagnose and repair laptop-related issues, ensuring minimal downtime.
- Manage ticketing system to track and prioritize support requests.
Job Requirements :
- 2-5 years of experience in desktop support engineering or related field.
- Strong knowledge of laptop support, network support (LAN), troubleshooting techniques.
- Proficiency in configuring desktops/laptops with various operating systems (Windows).
- Familiarity with ticketing tools such as [insert specific tool names].
L1 Desktop Support Engineer should be comfortable with:
- Windows 10/11 troubleshooting
- Active Directory basics
- Microsoft Office/Microsoft 365 support
- Basic networking (IP, DNS, DHCP, ping)
- Printer and peripheral troubleshooting
- Ticketing tools (ServiceNow or similar)
- Password resets and user account management
- Understanding of SLA and incident management
No Referrers Available
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