Desktop Support Engineer

About the Role

We are looking for a Desktop Support Engineer responsible for providing reliable technical support and maintaining the organization's IT infrastructure. The ideal candidate should have hands-on experience in desktop support, hardware and software troubleshooting, networking, IT asset management, and system administration..

Key Responsibilities

• Provide technical support and troubleshooting for desktop computers, laptops, printers, networking equipment, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems, software applications, drivers, and system utilities.
• Manage and troubleshoot basic LAN/WAN connectivity, routers, switches, firewalls, Wi-Fi, and internet-related issues.
• Install, configure, and maintain biometric devices, printers, scanners, and other IT assets.
• Perform routine system maintenance, software updates, security patches, backups, and hardware upgrades.
• Diagnose and resolve hardware, software, network, and connectivity issues within defined timelines.
• Maintain accurate IT asset and inventory records, including allocation, tracking, and maintenance history.
• Ensure systems comply with IT security policies, access controls, antivirus requirements, and organizational protocols.
• Monitor the health and availability of IT systems and escalate complex technical issues when required.
• Coordinate with internal departments, service providers, and external vendors for installation, maintenance, repairs, and technical support.
• Maintain proper documentation of incidents, service requests, troubleshooting activities, and IT infrastructure changes.
• Support users with basic IT training and guidance on hardware, software, security, and best practices.
• Ensure minimum downtime and contribute to the uninterrupted functioning of IT infrastructure and business operations.

Required Skills & Qualifications

• Bachelor's in Computer Science, Information Technology, or a related field.
• 25 years of relevant experience in Desktop Support / IT Support / System Administration.
• Strong knowledge of Windows operating systems, hardware troubleshooting, software installation, and configuration.
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routers, switches, and basic firewall concepts.
• Hands-on experience with printers, scanners, biometric devices, and other IT peripherals.
• Knowledge of IT asset and inventory management.
• Familiarity with antivirus, endpoint security, system updates, and basic cybersecurity practices.
• Strong troubleshooting, analytical, communication, and interpersonal skills.
• Ability to work independently as well as coordinate effectively with internal teams and external vendors.