Desktop Support Engineer

Provide first- and second-level support to end-users for hardware, software, and network-related issues.

Respond to helpdesk tickets and resolve technical issues related to desktops, laptops, printers, and peripheral devices.

Assist users with configuring and troubleshooting operating systems (Windows, macOS, etc.) and productivity applications (Microsoft Office Suite, etc.).

Set up, configure, and deploy new desktop and laptop systems, including installing operating systems, drivers, and necessary software.

Maintain, upgrade, and repair existing hardware, ensuring minimal downtime for end-users.

Ensure proper functionality of peripheral devices like printers, scanners, and projectors.

Diagnose and resolve hardware and software malfunctions, including network connectivity issues, printer issues, and application errors.

Perform remote troubleshooting and provide on-site support as needed.

Escalate unresolved issues to the appropriate IT team or third-party vendors.

Perform routine maintenance tasks, such as system patches, antivirus updates, and software upgrades.

Ensure that all desktop and laptop systems are compliant with company security policies (e.g., firewall settings, password policies).

Maintain system backups and assist with disaster recovery when needed.

Maintain accurate and up-to-date documentation of all IT support activities, including ticket resolution, system configurations, and software installations.

Generate reports on common technical issues and provide feedback to improve IT support procedures.