Job Description
Hiring Alert Desktop Support Engineer L1
Location: Hinjewadi, Pune
Experience: 1.5+ Years
Education: Any Graduate
CTC: 3.8 LPA
Interview Mode: 1st Round - Telephonic | 2nd Face to face interview at Client Site
Notice Period: Immediate Joiners/ 15 Days Notice Period
****Must have fluent English Communication skills****
Key Responsibilities
* Provide L1 technical support for desktops, laptops, applications, and end-user issues.
* Provide strong technical support for Microsoft Office 365, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
* Troubleshoot O365 login, authentication, email, mailbox, synchronization, and application-related issues.
* Handle user account, password, access, and basic Microsoft 365 administration-related issues.
* Troubleshoot Windows OS, hardware, software, printer, and network connectivity issues.
* Manage and resolve incidents through the ticketing system within defined SLAs.
* Provide remote and on-site support to end users.
* Escalate complex issues to the appropriate L2/L3 teams when required.
* Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Interested candidates can apply with their updated resume.
juee.patil@cmsitservices.com | 7769885069
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