Job Description
Role & responsibilities
Role Name: - Desktop Support Engineer
Experience- 2 Years- 5 Years
Client- UTI
Location- UTI Tower Address:- 12, Bharat Nagar Rd, G Block BKC, Bharat Nagar, Bandra East, Mumbai, Maharashtra 400051
Type of Job: - WFO
No of days working in a week: - 6 days
Shift- 9 AM- 6 PM
Job Descriptions: - Desktop Support Engineer
Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN. • installations of printers, scanner • Creating tickets for the agent. • VPN issues, Trouble shootings of PC and Laptops. • Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. • Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. • Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. • Knowledge on Remote Desktop and Remote Assistance. • Ensure security through access controls, backups and firewalls. • Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. • Providing solutions for problems with network printers, network connectivity, and hardware and software problems. • Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. • Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive
If interested, please share your updated CV at ekta@progressive.in
call: 9560621796
No Referrers Available
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