Desktop Support Engineer

Job Title: Desktop Support EngineerExperience: 2 Years Location: Ranchi / Patna / GoaEmployment Type: Full-TimeJob SummaryWe are seeking a skilled and proactive Desktop Support Engineer with 2 years of experience in IT infrastructure and end-user support. The candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, maintaining IT assets, and ensuring seamless IT operations for end users.Key Responsibilities

• Provide Level 1 and Level 2 desktop support to end users.
• Install, configure, and troubleshoot Windows operating systems and desktop applications.
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripherals.
• Manage user accounts, passwords, and access permissions in Active Directory.
• Configure and support Microsoft Office 365 applications.
• Handle software installations, upgrades, and patch management.
• Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, and basic TCP/IP.
• Manage IT assets and maintain inventory records.
• Coordinate with vendors for hardware repairs and warranty claims.
• Document incidents, service requests, and resolutions in ticketing tools.
• Ensure adherence to IT policies, security standards, and compliance requirements.

Required Skills

• Windows 10/11 Administration
• Active Directory & Group Policy
• Microsoft Office 365 Support
• Desktop & Laptop Troubleshooting
• Printer and Peripheral Support
• Basic Networking (TCP/IP, DNS, DHCP, VPN)
• Ticketing Tools (ServiceNow, Freshservice, Jira, etc.)
• Remote Support Tools
• Hardware Installation and Maintenance

Preferred Qualifications

• Bachelor's Degree/Diploma in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation will be an added advantage.

Soft Skills

• Good communication and customer handling skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and in a team environment.
• Willingness to travel across client locations, if required.

Contact: saloni.bhosale@3i-infotech.com