Experience
1 - 4 yrs
Salary (CTC)
₹2.7L - ₹3.3L
Job Location
Chennai, India
Vacancy
3
Designation
Desktop Support Engineer
Job Type
ONSITE
Job Description
Desktop Support Engineer - L1 - Chennai - Immediate Joiners Preferred
Key Responsibilities:
- Provide Level 1 technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows OS, MS Office, Outlook, and basic hardware/software issues.
- Install, configure, and maintain desktops, laptops, and applications.
- Resolve user issues related to LAN, Wi-Fi, VPN, and basic network connectivity.
- Manage user accounts, password resets, and basic Active Directory tasks.
- Log, track, and update incidents using ITSM tools (ServiceNow/Remedy/Jira).
- Escalate unresolved issues to L2/L3 support teams.
- Ensure timely resolution of tickets as per SLA and provide excellent end-user support.
Required Skills:
- Windows 10/11
- MS Office 365 & Outlook
- Basic Active Directory
- Hardware & Software Troubleshooting
- Basic Networking (LAN/Wi-Fi/VPN)
- ITSM/Ticketing Tools
- Good Communication & Customer Service Skills
No Referrers Available
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