Design Manager

Job Summary

Design Manager | Lead Interior Design Teams

Job Description

Are you a design leader who thrives on driving performance, mentoring teams, and delivering exceptional customer experiences?

We're looking for a Design Manager to lead a team of designers at our showroom. This is a high-impact leadership role where design excellence meets revenue ownership, requiring strong team leadership, customer management, and project funnel oversight to ensure predictable business outcomes.

Key Responsibilities

• Lead, coach, and mentor a team of Architects & Interior Designers.
• Manage the project funnel effectively, ensuring smooth movement of projects from order booking through to production readiness.
• Co-own designer conversion metrics with the Sales Manager.
• Ensure a consistent 9+/10 NPS (Net Promoter Score) through exceptional customer experience.
• Handle key customer interactions and escalations, ensuring premium engagement and smooth decision-making throughout the project journey.
• Drive predictability in collections and projects pushed to production.
• Ensure seamless and premium customer experience across all project stages.
• Hire, develop, and nurture top design talent.
• Coordinate with internal teams (production, operations, and installation) for seamless project execution.

Requirements

• 3–5 year Diploma/Degree in Interior Design or Architecture.
• 5+ years of experience in interior design.
• Mandatory experience in leading and managing design teams.
• Strong design acumen with a sales orientation.
• Strong understanding of project pipeline / funnel management and revenue predictability.
• Exceptional communication and stakeholder management skills.
• Ability to manage high-value customers, handle escalations, influence decisions, and drive conversions.
• Experience building, mentoring, and scaling design teams is a strong advantage.