Deputy Manager - Operational Risk

The role in a gist:

As FlexiLoans enters the next orbit of growth, we are looking for people with the passion and hunger to make a dent in the MSME ecosystem. In this role, you will play a critical role in managing and mitigating operational risks within the Credit function. Read more on what we are looking for in the role.

What we are looking for in the role:

• Oversee and review the operational risk incident lifecycle— logging, root-cause analysis, event categorisation and CAPA closure.

• Guide and review design and operating-effectiveness testing of key controls, and track control gaps and remediation to closure.

• Oversee KRI collation, breach monitoring and trend analysis, and recommend recalibration of thresholds.

• Support on the annual and event-driven RCSA cycle — facilitate assessments, challenge risk ratings and consolidate the assurance summary and heat map.

• Support second-line review of process/system change and post-implementation reviews, and business continuity planning and testing across people, process and technology.

• Support monitoring and reporting of the Board-approved Risk Appetite Statement; flag breaches and support recalibration to the ORMC.

• Prepare risk dashboards, MIS and thematic assessment reports for the ORMC and the Board.

• Support periodic review of ORM policies and SOPs for alignment with the RBI Guidance Note on Operational Risk Management and applicable directions; support audit and regulatory responses. 

• Partner with Credit, Operations, Technology, InfoSec and Compliance to embed risk mitigation, and guide and review the work of the Subordinate.

Ideal Candidate:

• Strong working knowledge of operational risk frameworks — RCSA, incident management, control testing, KRI / RAS monitoring, change management and BCP — and of the RBI Guidance Note on Operational Risk Management.

• Working familiarity with the operational risk event taxonomy and the Three Lines of Defence model.

• Proven ability to independently own ORM workstreams and review the work of subordinate(s).

• Strong analytical and problem-solving skills, with the ability to translate risk data into concise, board-ready insight.

• Excellent stakeholder management and the maturity to constructively challenge first-line risk and

• control assertions; hands-on with risk MIS / dashboards (GRC exposure an advantage).

Qualification & Experience:

• CA / MBA (Finance / Risk) or equivalent, with 5 to 7 years of relevant experience in Operational Risk Management, preferably in a Bank / NBFC / Financial Services / Fintech environment.

• Demonstrated experience across RCSA, incident management, control testing, KRI / RAS monitoring and ORM governance and reporting.

• Exposure to co-lending / digital lending operational risk and applicable RBI regulatory frameworks preferred.

• A recognised risk certification (e.g. FRM / PRM) is an added advantage.