Deputy manager Hospitality

Job Description Deputy Manager Hospitality (Head Office Operations Planning) Role Summary Key Responsibilities Operational Planning Coordination

• Coordinate daily operational planning activities from Head Office.
• Monitor execution timelines across hospitality projects and outlets.
• Track operational readiness for restaurants, retreats, caf s, and wellness spaces.
• Coordinate between communities and support departments for smooth execution.
• Support implementation of operational SOPs and standards.

Project Pre-Opening Coordination

• Coordinate pre-opening activities for upcoming hospitality projects.
• Follow up with consultants, architects, MEP teams, vendors, and procurement teams.
• Track project progress, timelines, and execution requirements.
• Support setup planning for kitchens, dining areas, wellness spaces, and caf s.
• Ensure operational readiness before launches.

Vendor Procurement Coordination

• Coordinate with vendors for quotations, deliveries, and operational requirements.
• Support kitchen equipment, furniture, CCG, and operational procurement planning.
• Monitor vendor timelines and escalation follow-ups.
• Maintain vendor coordination trackers and comparison sheets.

Documentation Systems

• Prepare operational reports, SOPs, trackers, and planning documents.
• Maintain project documentation and operational records.
• Coordinate preparation of business plans, budgets, and operational models.
• Support implementation of CRM and operational systems.

Hospitality Guest Experience Planning

• Support development of guest experience standards and service frameworks.
• Coordinate planning for elderly-first hospitality initiatives.
• Support activity planning, events, and community engagement programs.
• Monitor service consistency and operational standards.

Team Coordination Communication

• Coordinate with operations teams across all locations.
• Support manpower planning and deployment coordination.
• Follow up on departmental action items and operational tasks.
• Conduct operational reviews and coordination meetings.

Marketing Activation Support

• Coordinate with branding and marketing teams for operational requirements.
• Support hospitality activations, launches, and event planning.
• Assist in planning promotions and customer engagement activities.

Reporting Monitoring

• Prepare management review reports and progress trackers.
• Monitor operational KPIs and escalation points.
• Track project timelines and pending activities.
• Provide regular updates to management on execution status.

Ownership Areas

• Head office hospitality coordination
• Operational planning
• Project execution tracking
• Vendor coordination
• Documentation reporting
• Pre-opening readiness
• Hospitality standards implementation
• Cross-functional coordination

Preferred Skills

• Strong operational coordination skills
• Hospitality operations knowledge
• Vendor and project coordination experience
• Good communication and reporting skills
• Ability to manage multiple projects simultaneously
• Knowledge of restaurant and hospitality operations
• Strong follow-up and execution skills

Reporting To

• DGM Operations / HOD Slow Down Place

Required Skills