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Deputy Manager - Customer Success

Nasscomm
Posted on
Nasscomm logo
Experience
5 - 10 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Deputy Manager Customer Service
Job Type
ONSITE

Job Description


The resource will work closely with the Govt. and academia in the regions to drive on ground activity like FSP/SSC Adoption, Project based learning, Experiential learning and Industry driven internships.
Job Details Location, Department Unit and Reporting
Location: Chennai
Department: IT-ITeS Sector Skills Council Nasscom
Reporting To: Deputy Director
Basic Functions/ Job Responsibility
  • Develop strategic alliances and own relationships with various stakeholders in the states allocated:
    • Government State and/or Central
    • Educational Institutes Universities / Colleges / Polytechnics
  • Government State and/or Central
  • Educational Institutes Universities / Colleges / Polytechnics
  • Ensure achievement of targets in geographies assigned:
  • Academia, including OEM course and with credit equivalence.
  • ePBL Experiential Project Based Learning
  • And other fee-based avenues.
  • Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.
  • Develop robust monitoring and evaluation frameworks to track program effectiveness.
  • Prepare and update periodic reports and communication for stakeholders, highlighting key findings and recommendations for improvement.
  • Foster effective communication within the team and with external partners.
  • Act as a key point of contact for client inquiries and feedback.
Knowledge, Skills, Qualifications, Experience
  • Graduate from a premier institute/ Btech in computer science preferred
  • 5 years of experience in managing complex projects, preferably multi locational projects.
  • Proven track record of successful program implementation and achieving desired outcomes.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluency in English is essential, additional regional language proficiency a plus.
  • Prior experience of working in a SSC preffered