Key Responsibilities

Responsibilities, aka, what we'd like you to deliver :

Own end-to-end operations for a cluster of 15 - 20 dark stores, ensuring seamless execution from inbound to dispatch.
Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.
Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.
Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.
Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.
Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve escalations and remove operational bottlenecks.
Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.
Support overall profitability goals by running high-efficiency, cost-conscious, and scalable operations.

Requirements

Are you who we're searching for

Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience
Experience: 5-8+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management
Strong understanding of end-to-end warehouse operations inbound to dispatch
Proven experience managing large ground teams across multiple locations
Hands-on with dashboards, KPIs, and data-driven operational reviews
Strong execution focus with ability to operate in high-volume, high-pressure environments
Process-oriented mindset with experience enforcing SOPs and driving accountability
Comfortable managing cost metrics, shrinkage control, and operational P&L levers
Data-driven, ownership-focused, and built for scale