Data Quality Specialist

Role: Data Quality Specialist (Project Support Administrator Business Operations)

Location: Bangalore

Work Schedule: 12:00 pm to 9:00 pm

Working model: Hybrid

Intro

As a Project Support Administrator, you will play a vital role in supporting business operations and project delivery across the Channel Islands. You will collaborate with client-facing teams, shared services, and project leads to deliver operational initiatives, manage banking platforms, and maintain key business records. The role requires attention to detail, proactive problem-solving, and a commitment to high standards of service.

Key Responsibilities

• Support Channel Islands projects, collaborating with teams in Guernsey, Jersey, and India to deliver operational improvements and business initiatives
• Assist in the administration and maintenance of internet banking platforms, including user access, data updates, troubleshooting, and annual reviews to ensure alignment with company policies
• Aid in the maintenance and periodic circulation of Authorised Signatory Lists (ASLs), ensuring accuracy and compliance
• Provide project-based support for onboarding, termination, CDD/KYC checks, FID reviews, file reviews, billing, cash collection, and general administration
• Support the collation, maintenance, and distribution of internal staff CDD documents
• Assist with data management, system testing, data uploads, and maintaining accurate client records
• Monitor exception reports and key performance indicators (KPIs) to support efficient project delivery
• Stay up-to-date with relevant industry changes (e.g., interest rates, legislation) impacting Channel Islands operations
• Support teams to ensure client records and statutory databases/registers are kept current
• Communicate openly and promptly with team members and project stakeholders
• Maintain client documents with integrity and confidentiality
• Suggest ideas to improve project and daily task efficiency
• Build positive relationships with stakeholders across Guernsey, Jersey, and India
• Accurately record time spent on project and client matters for billing purposes
• Ensure compliance with professional conduct, quality, and ethical standards
• Follow priorities set by the local Board and Management team, in line with the wider company strategy and project prioritization

Profile & Skills

• Strong academic background
• Ability to work independently and use own initiative
• Committed and driven to achieving excellence for clients, projects, and the team
• Proactive and forward-thinking attitude
• Diligent, focused, and conscientious, with an appreciation of robust governance and procedures
• Flexible team player who is approachable, considerate, and collaborative with colleagues, clients, and service providers
• Effective communication and interpersonal skills
• Excellent oral and written English and MS Office skills
• Consistently produces work to a high standard, demonstrating professionalism and integrity
• Some experience in a similar administrative or project support role is preferred