Job Description

Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications information on compatibility with other products, etc.)
Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment
Positions on this level applies subject matter knowledge and understands the specific needs or requirements of specific problems and applies skills/knowledge thereafter.
Specialized schooling or previous practical experience likely to be required.
Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
Ensures that the work within own field of expertise complies with the relevant professional discipline.

Data Analyst

Job Description