Data Analyst

Description - External

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Data Analysis, Reporting and Insight Generation
• Build, maintain, and enhance Adobe workspaces/dashboards and standardized reports in Adobe Analytics/CJA for various product lines; Analyze user behaviour and product usage to identify trends, user segments, and improvement opportunities
• Present product-related insights leveraging Adobe Analytics/CJA to inform feature enhancements and design decisions
• Automate recurring reporting processes to deliver timely insights to stakeholders
• Map end-to-end customer journeys, identifying key drop-off points and optimization opportunities and work with cross years of hands-on experience in digital analytics or a closely related field
• Experience analysing multi-channel journeys from other sources like Qualtrics, Glassbox, marketing campaigns, or digital experiences
• Ability to implement journey improvements and measure results - strong problem-solving skills
• Cross-Functional Collaboration
• Participate in regular data quality checks to ensure the integrity of Adobe Analytics/CJA data
• Partner with cross-functional teams (designers, developers, product owners, and marketing teams) to understand data needs and daily/weekly requirements
• Assist in translating business questions into analytical approaches and deliver data-driven recommendations
• Communicate insights effectively for non-technical audiences
  
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

• •Bachelors degree with 5+ years of experience in Data Analytics, Marketing, Statistics, Computer Science, or related field
• •Proficient in Adobe Analytics and/or Customer Journey Analytics (CJA)
• •Familiarity with other analytics tools for survey, Audits and session recording like: Qualtrics, Observe point, Glassbox, Quantum metrics etc
• •Proven excellent analytical and problem-solving skills for data interpretation and issue resolution
• • Proven effective communication and collaboration skills for cross-functional teamwork

Preferred Qualification:

• Experience with data reporting/visualization tools (e.g., Tableau, Power BI) and basic SQL