Experience
5 - 10 yrs
Job Location
Mangaluru, India
Vacancy
1
Designation
D365 Functional Consultant
Job Type
ONSITE
Job Description
Require resource with 5+ Years experince
Role Summary: We are looking for a results-driven Functional Consultant / Business Analyst with experience in Dynamics 365 Customer Engagement (CE) and the Power Platform
This role bridges business needs with technical solutions, focusing on process optimization, solution configuration, and stakeholder engagement
Key Responsibilities: Gather, document, and validate business requirements from stakeholders
Configure D365 CE modules to meet business goals
Design workflows and automate business processes using Power Automate and Power Apps
Support testing, training, deployment, and post-go-live activities
Serve as the liaison between business and technical teams to ensure successful solution delivery
Analyze current business processes and recommend improvements using the Power Platform
Required Skills Experience: Hands-on experience with Dynamics 365 CE, especially Customer Service modules
Working knowledge of Power Platform tools Power Apps, Power Automate, and Power BI
Strong documentation, communication, and stakeholder management skills
Familiarity with business process mapping and Agile methodologies
Preferred Qualifications: Microsoft Certified: Dynamics 365 Functional Consultant Associate
Industry experience in sectors like energy, utilities is a plus
Role Summary: We are looking for a results-driven Functional Consultant / Business Analyst with experience in Dynamics 365 Customer Engagement (CE) and the Power Platform
This role bridges business needs with technical solutions, focusing on process optimization, solution configuration, and stakeholder engagement
Key Responsibilities: Gather, document, and validate business requirements from stakeholders
Configure D365 CE modules to meet business goals
Design workflows and automate business processes using Power Automate and Power Apps
Support testing, training, deployment, and post-go-live activities
Serve as the liaison between business and technical teams to ensure successful solution delivery
Analyze current business processes and recommend improvements using the Power Platform
Required Skills Experience: Hands-on experience with Dynamics 365 CE, especially Customer Service modules
Working knowledge of Power Platform tools Power Apps, Power Automate, and Power BI
Strong documentation, communication, and stakeholder management skills
Familiarity with business process mapping and Agile methodologies
Preferred Qualifications: Microsoft Certified: Dynamics 365 Functional Consultant Associate
Industry experience in sectors like energy, utilities is a plus
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