Customer Support Specialist

We're Hiring | Customer Support Specialist Google Ads (Blended Process)

Location: Downtown, Gurugram
CTC: Up to 5.2 LPA
Shift: Night Shift (24/7 Rotational)
Working Days: 5 Days a Week
Batch Joining: 1st Week of August

We're looking for Customer Support Specialists with hands-on Google Ads experience to join our growing team. If you have a passion for customer support, troubleshooting, and digital marketing, we'd love to hear from you!

Eligibility

• Graduate in any discipline
• 13 years of experience in Customer Service/BPO
• Mandatory: Experience in Google Ads
• Experience in a Blended Process (Voice, Chat & Email)
• Excellent English communication skills
• Comfortable working in rotational night shifts

Key Responsibilities

• Handle inbound and outbound customer interactions via Voice, Chat, and Email
• Troubleshoot Google Ads issues, including campaign setup, billing, ad disapprovals, and conversion tracking
• Deliver accurate, first-time resolutions with a customer-first approach
• Review historical case data to identify root causes and provide effective solutions
• Utilize AI-assisted tools to improve productivity and customer experience
• Document customer interactions, follow processes, and maintain high-quality standards
• Track follow-ups, manage reopened cases, and prioritize workload efficiently
• Identify recurring issues and provide feedback to improve advertiser experience

Required Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal English communication
• Ability to multitask across multiple tools and systems
• Customer-focused mindset with strong process adherence
• Basic understanding of digital marketing concepts
• Familiarity with Google Analytics and Merchant Center is an added advantage

Assessment Requirement

• Assessment Score: 65
• English Proficiency: B2

Interested candidates can share their updated resume via LinkedIn or connect with me directly for more details.

vivek.keshri@teleperformance.com

7301387149