Customer Support Executive (Voice Process)

About HCL:

HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team thats shaping the future of technology.

How to Apply:

Interested candidates can send their updated resume to [HIDDEN TEXT]

Job Title: Customer Support Executive Voice Process-WFH

Location: Chennai

Shift: 24x7 rotational shifts (including night shifts and weekly offs)

Experience Required: Minimum 1 year in customer service (non-technical support)

Job Summary:

We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally
• Address customer queries and concerns with empathy and clarity
• Maintain accurate records of customer interactions
• Ensure timely resolution and follow-up on customer issues
• Adhere to shift schedules and company policies

Required Skills & Qualifications:

• Minimum 1 year of customer service experience (tech support experience not considered)
• Excellent communication skills both verbal and written
• Strong interpersonal and soft skills
• Willingness to work in rotational shifts, including night shifts and weekends
• Positive attitude and ability to work in a team environment

Preferred Attributes:

• Prior experience in a voice-based customer support role
• Ability to remain calm under pressure
• Multilingual skills are a plus