Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through emails, or chats to resolve customer queries and concerns.
  
• Handle customer complaints and feedback in a professional manner, escalating issues when necessary.
  
• Process transactions, answer questions about products/services, and provide solutions to customers' problems.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex issues that require technical assistance.
  

Desired Candidate Profile

• 6 months of experience in a BPO/call centre environment.
  
• Good communication skills (verbal & written).
  
• Ability to work on rotational shifts, including night shifts.
  
• Strong problem-solving skills with attention to detail.
  
• Proficiency in MS Office applications.
• Both-side cab facility
• Attractive Salary
• Immediate joiner