Customer Support Executive

Job Summary

Job Title: Customer Support Executive (Voice Process)

Company: Palmonas

Location: Koregaon Park, Pune

Department: Customer Support / Operations

Employment Type: Full-time, On-site

Walk-In Interview Details

Dates: 30-31st July 2026

Time: 11am - 3pm

Location: 2nd floor, Verdant Building, Mundwa, Pune

About the Company

Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.

About the Role

We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer issues related to orders, deliveries, payments, and returns.
• Coordinate with internal teams (logistics, warehouse, and operations) to ensure timely resolutions.
• Maintain records of customer interactions, comments, and complaints.
• Ensure customer satisfaction through prompt and accurate responses.
• Follow up to ensure all customer queries are closed within defined timelines.
• Maintain high levels of product knowledge to provide accurate information.
• Meet daily/weekly targets for call handling, resolution rate, and customer satisfaction.

Requirements

• Education: Graduate in any discipline (preferred).
• Experience: 1+ years in voice process or customer service (E-commerce experience preferred).
• Skills:
  • Excellent verbal communication in English and Hindi.
  • Strong listening and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks.
  • Good computer and CRM software knowledge.
• Availability: Should be comfortable working on weekends and rotational shifts (if required).