Customer Support Executive

Role & responsibilities;

• Handle all incoming customer calls for bookings, queries, and support.
• Make outbound calls for confirmations, follow-ups, and feedback.
• Respond to and resolve customer email escalations in a timely manner.
• Log and track all tickets using Freshdesk or relevant CRM tools.
• Maintain clear, professional communication with customers and hotel partners.
• Coordinate with internal teams to resolve booking or check-in issues.
• prepare and maintain basic reports using Excel (daily call logs, complaint summaries, etc.).
• Ensure customer satisfaction and timely closure of every case.