Customer Support Executive

Role: Customer Support Executive Calling & WhatsApp Support

Role Summary

The Customer Support Executive will assist Recipto customers through phone calls and WhatsApp. The executive will understand customer requirements, help them book home services, coordinate with service partners and ensure that each request is completed successfully.

Roles and Responsibilities

• Answer incoming customer calls and respond to WhatsApp messages.
• Understand customers’ service requirements and provide accurate information.
• Help customers book services such as laundry, home cleaning, appliance repair, healthcare appointments and other services available on Recipto.
• Make outbound calls to confirm bookings and follow up on pending requests.
• Coordinate with service providers regarding availability, pricing and appointment timings.
• Share booking confirmations, service details and status updates with customers.
• Follow up with customers and service partners until the service is completed.
• Handle customer complaints politely and provide timely resolutions.
• Escalate unresolved or urgent issues to the appropriate team member.
• Maintain customer and booking information accurately in the CRM, Excel sheet or internal system.
• Collect customer feedback after service completion.
• Inform existing customers about relevant Recipto services and offers without aggressive selling.
• Meet daily targets for calls, WhatsApp responses and completed follow-ups.
• Maintain professional communication and protect customer information.