Customer Support Executive

Primary Responsibilities:

• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.

Requirements:

• Graduate in any field with 01-year experience
• Experience in customer service or similar roles preferred.
• Strong coordination and time management skills.
• Ability to innovate solutions and manage irritate customers.
• Fluent in English communication.
• Proficiency in MS Excel
• Eagerness to learn new techniques to enhance client success.
• Capable of working well under pressure.