Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.
• Provide excellent customer service by listening actively to customers' concerns and addressing their needs promptly.
• Escalate complex issues to senior team members or supervisors when necessary while maintaining accurate records of all interactions.
• Meet performance targets for call quality, first-call resolution rates, and other key metrics.

Job Requirements :

• 2-10 years of experience in a BPO/Call Centre environment with a focus on customer support or sales.
• Excellent communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• Strong query handling and query resolution skills with the ability to work independently.