Customer Support Executive

Clearly understand the customer issue and address the issue by maintaining a positive, empathetic, and professional attitude toward customers at all times

Responding promptly to customer inquiries by acknowledging and resolving customer complaints.

Communicating with customers through various channels.

Taking care of customer queries A-Z on the website. Before sales, after-sales, and warranty queries

Learning about our products inside and out so that we can answer questions.

Taking ownership of customer issues, ensuring customer satisfaction, and providing professional customer support.

Communicating and coordinating with colleagues when necessary.

Should be an effective listener and Enthusiastic learner.

Time management and Decision making are the major keys.

Should maintain the targeted Customer satisfaction scores and AHT (Average Handling time).

Troubleshoot problems and help the customer with resolution.

Escalate unresolved issues to appropriate internal teams. REQUIREMENTS: -

Excellent Communication

Good typing speed. 60-75 WMP for chat users.

Good knowledge about the E-commerce domain.

Experience in Email/Chat in the retail domain would be an added advantage.

Should be good at multitasking.

Should be willing to work from the office.

Willing to work in UK and US shift and rotational week offs.

Immediate joiner is preferable